FAQ

What is digital planning?

Digital planning is just like traditional paper planning. The only difference is that it doesn't use paper and doesn't take up extra space. Usually, such planners are files in PDF format with additional functions, such as hyperlinks that help navigate through the digital planner pages. These files are imported into note-taking apps that allow you to use the built-in interactivity.

What is needed?

You will need an iPad or a tablet with a stylus for digital planning. These are the primary tools required to use such digital files. Additionally, you will need an application that supports PDF files and allows you to take full advantage of all the features (like GoodNotes 5, Notability, etc.). The planners were tested on the GoodNotes app, which we highly recommend.

What apps are compatitle with the digital planning?

APPLE: GoodNotes 5, Notability, Colla Note ANDROID: Noteshelf, Xodo All the digital notebooks are incompatible with Windows systems, OneNote, and Evernote.

How to download the purchased products?

After you confirm your order, you will be redirected to a confirmation page where you can download the files. You will also receive an email with the purchased product, so please make sure you use the correct email address.

What to do when you do not receive the email?

Please check your SPAM folder. If the email is not there, please get in touch with us at support@guehae.com immediately.

How to access the file?

In most cases, the files are compressed/zipped. You will need to unzip it before use.

Will a physical item be shipped?

No. These are digital files and do not require physical shipping. After confirming the order, you will receive a link to download all the files.

Refunds?

No, due to the nature of digital products, they cannot be returned, refunded, or exchanged.